jayas9's Privacy Policy

We collect the following types of information for the purpose of registration and service delivery on the jayas9 platform. Each piece of information is collected for a specific reason and based on the user's consent.

1.1 Information Provided Directly

• Full name and date of birth — for account verification
• Email address — for communication and login identification
• Mobile number — for verifying bKash, Nagad or Rocket transactions
• National ID or passport number — as part of the KYC (Know Your Customer) process
• Residential address — for account verification and to meet regulatory requirements where applicable
• Bank account or mobile banking details — for processing deposits and withdrawals

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system and language settings
• Website browsing activity and page visit history
• Login time and session duration information
• Referral source and traffic-related data

1.3 Transaction-Related Information

• Deposit and withdrawal history and amounts
• Betting records and details of gaming activity
• Bonus usage and promotional offer information

jayas9 uses collected information only for specific, legitimate and transparent purposes. We never use your information for unnecessary purposes.

2.1 Primary Purposes

• Creating, verifying and managing accounts
• Processing financial transactions and confirming deposits and withdrawals
• Providing customer support and resolving complaints
• Ensuring platform security and preventing fraud
• Implementing responsible gaming policies

2.2 Secondary Purposes

• Improving platform performance and enriching the user experience
• Providing personalised information about new games and promotions
• Statistical analysis and evaluation of business operations
• Meeting legal obligations and fulfilling the requirements of regulatory authorities

jayas9 follows industry-standard technology and processes to protect your personal information. Our security infrastructure is continuously monitored.

3.1 Technical Security Measures

• 256-bit SSL encryption — applied to all data transfers
• Two-Factor Authentication (2FA) — as an additional layer of account protection
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Hashing and encryption for sensitive data

3.2 Organisational Security Measures

• Only authorised personnel can access your personal information
• Mandatory privacy and security training for all staff
• Monitoring of data access logs and record keeping
• Immediate incident response plan in the event of any security breach

jayas9 never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain situations, as detailed below.

4.1 Service Provider Partners

• Payment processing companies (bKash, Nagad, Rocket and bank transfer facilitators) — only the information necessary to complete transactions
• KYC verification providers — for the purpose of identity confirmation
• Game software providers — limited information for maintaining gameplay records
• IT infrastructure and cloud service providers — for data hosting and backup

4.2 Legal Obligation Cases

• In cases of a court order or a written request from a competent authority
• To meet legal requirements for the prevention of money laundering and financing of terrorism
• To assist in the investigation of fraud or illegal activity

All third-party partners are contractually bound to uphold the same standard of privacy and security commitments as us. They may not use your information for any purpose beyond providing services on behalf of jayas9.

The jayas9 website uses cookies to improve your browsing experience and to operate the platform smoothly. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential cookies — essential for managing login sessions and ensuring security; these cannot be disabled
• Functional cookies — for remembering your preferences and settings
• Analytical cookies — for monitoring and improving site performance; the data collected is anonymous
• Marketing cookies — for displaying relevant promotions; you can control these from your browser settings

5.2 Cookie Control

You can reject non-essential cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functionality and you may not be able to log in properly.

Every user of the jayas9 platform has the following rights over their own personal information. Contact our support team to exercise these rights.

6.1 Right to Access Information

You can request a copy of your personal information stored with us at any time. We are committed to responding within 30 business days of receiving the request.

6.2 Right to Correct Information

If there are any errors or omissions in your stored information, you can request a correction. This can be done through the account portal or via live chat.

6.3 Right to Delete Information

In certain circumstances you can request deletion of your personal information. However, it is our legal responsibility to retain some information for a specified period where required by law or for fraud prevention purposes.

6.4 Right to Object to Processing

You can object at any time to the processing of your information for marketing communications or profiling purposes. After this objection, we will stop processing your information for that specific purpose.

jayas9 strictly provides services only to those aged 21 or above. We do not collect personal information from or provide services to anyone under the age of 21.

• Age verification is mandatory at registration — via national ID or equivalent document
• Additional age verification documents are requested in cases of suspicion
• If a minor is suspected of using the platform, the account is immediately suspended
• If information about a minor is discovered, it is promptly and securely deleted

Parents are requested to use parental control software and keep devices password-protected so that their children cannot access online gaming sites. To learn more about responsible gaming, visit our Responsible Gaming page.

jayas9 retains your personal information only for as long as necessary. The retention period is determined by legal obligations, business requirements and the activity status of your account.

• Active account data — retained for the entire duration that the account remains active
• Transaction records — retained for a specified number of years after account closure as required by law
• KYC verification documents — retained for a specified period in accordance with legal and regulatory requirements
• Customer support communication records — retained for a specified period to ensure service quality
• Marketing preferences — cancelled as soon as you withdraw your consent

After the specified period, personal information is securely deleted or anonymised in a way that means you can no longer be identified.

jayas9 may update this privacy policy from time to time. Changes are generally made for the following reasons:

• To meet new legal or regulatory requirements
• When new services or technologies are introduced
• To improve data protection practices
• Based on feedback received from users

For significant changes, we will notify you by email or through a notification when you log in to the platform. The date of the change will always be mentioned at the top of the page. If you continue using the platform after the changes, you will be considered to have accepted the updated policy. We therefore request that you review this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding our privacy policy, please contact us. Our Bengali-speaking support team is available to assist you seven days a week, twenty-four hours a day.